Our client is a well-established and award-winning company with international operations.

Spanish speaking Customer Service Representative
Salary: up to £27,000 p.a. + Benefits
Location: Watford, Hertfordshire
At commutable distance by car from: St Albans, Watford, Hatfield, Hemel Hampstead, Edgware, Harrow, Wembley, Chesham, Amersham, Borehamwood, Rickmansworth, Hertfordshire
Ref: 8132SCS

*** Hybrid Working Available ***

Main duties:
To provide excellent customer service at all times and assist with administrative duties.

The Role:
- To process customer orders in the database accurately
- To respond to customer enquiries and resolve issues in a timely manner
- To monitor customer feedback and provide suitable suggestions for improvement
- To liaise with warehouse and supply chain colleagues regarding deliveries and update customer as appropriate
- To manage returns and refund process and raise credit notes with finance team
- To maintain positive relationships with customers and communicate information as necessary
- To update customer records in the database in accordance with GDPR regulations

- Fluent in Spanish (written and spoken) - Essential
- Previous experience in Customer Service and/or logistics – Essential
- Customer-focussed approach
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- IT literate

Up to £27,000 p.a. + Benefits

Customer Service, Customer Care, Admin, Support, Order Processing, Account Management, Sales Support, Customer Accounts, Communication, Call, Inbound Call, Complaints, KPI, Data Entry, Queries, Enquiry, Microsoft Office, Spanish, London